Operations, Policy and Planning, Project Management, Six Sigma
4 Year Degree
This Business Process Analyst is responsible for managing department wide business related process improvement projects from concept to implementation. Using recognized methodologies (Lean Six Sigma) the position leads projects to maximize the efficiency and effectiveness of business processes in City Operations. This role also fosters the development of a continuous improvement culture within City Operations to facilitate the ongoing improvement of service delivery.
Key areas of responsibility for the Business Process Analyst will include:
Lead business process improvement projects for City operations
Utilize Lean Six Sigma techniques to maximize the efficiency and effectiveness of current and future state processes.
Measure performance results for sustainable improvements
Facilitate business section workshops to assess current state, test opportunities for improvement and future state development
Provide implementation and change management support
Build relationships with management and provide coaching on industry best practices
Utilize project management methodologies and frameworks to effectively manage projects
Prepare weekly project status reports
Work with project teams to remove barriers and deliver results on time and budget
Develop ongoing reporting of measures to branch and business area management
Ensure the sustainment of improvements beyond implementation
Stay on top of market trends and best practices
Track, gather, document and analyze data
Conduct in depth research for each business process improvement project including a robust environmental scan
Additional duties as required
Bachelor's Degree in Business, Commerce or another related discipline
5 years experience leading medium to large business process improvements, including process improvement, project management, facilitation and management consulting
A professional designation or certification in process improvement (BPM, ITIL, COBIT, LEAN) and or project management is considered an asset
Effective facilitation skills and experience, knowledge of proven business process improvement methodologies, tools and techniques
Ability to build trust with stakeholders, manage project timelines and deliverables
Experience includes business intelligence in mining operational data to assist with process improvements
Demonstrated experience developing business improvement measurements and metrics
Experience delivering presentations at a senior level and the ability to report up to mid and senior level management is a must
Considerable knowledge of methods studies and analyses procedures, practices, terminology as related to this area of work
Ability to understand and execute verbal and written instructions of an advanced nature
Considerable skills in preparing and reviewing administrative and technical reports and in making recommendations
Strong computer skills including the use of the Google platform, Microsoft Word, Excel, Project, Access, Visio; Proficiency in SAP is an asset
Exemplary interpersonal, customer service, communication (verbal, written, presentation), time management and organizational skills required
Experience making decisions that efficiently add value and are achieved in tight time frames
Ability to execute assignments that are complex, comprehensive, and requires extensive independence of action and judgement
Extensive strategy development and framework knowledge in order to develop and implement and improve departmental business performance
Valid Alberta Class 5 driver's licence (or provincial equivalent). Must arrange own transportation to be reimbursed in accordance with City of Edmonton policy. This may require business auto insurance
At the City of Edmonton - City Operations, we strive to help our people achieve their professional and personal goals through an inclusive environment that values everyone’s contributions, appreciates diversity of thought, fosters growth and provides continuous opportunities for development.
We are an equal opportunity employer.
We welcome diversity and encourage applications from all qualified individuals.